Terms & Conditions
Last Updated: March 15, 2025
These Terms of Service (the "Terms") govern your access to and use of the Custos website (the "Website") and the Custos application (the "App") (collectively, the "Service") provided by Custos ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
1. Agreement to Terms
By clicking "I agree," creating an account, accessing, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Custos.
2. Description of Service
Custos is a cross-platform real-time meeting assistant designed to help users navigate meetings, take actions during and after meetings, and leverage meeting context. The Service allows users to record meetings, transcribe them, and utilize the transcript for various functionalities.
3. User Accounts
Eligibility: You must be at least 16 years of age to use the Service. By agreeing to these Terms, you represent and warrant that you meet this eligibility requirement.
Account Creation: To access certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information updated.
Account Security: You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized access to or use of your account. We will not be liable for any loss or damage arising from your failure to protect your account information.
Account Usage: You are solely responsible for all activities that occur under your account. You agree to use the Service only for lawful purposes and in accordance with these Terms.
4. Acceptable Use Policy
You agree not to use the Service in any way that:
Violates any applicable law, regulation, or third-party rights.
Infringes upon or misappropriates the intellectual property rights of others.
Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
Transmits any viruses, worms, malware, or other harmful code.
Attempts to gain unauthorized access to the Service, other users' accounts, or our systems.
Interferes with or disrupts the integrity or performance of the Service.
Collects or harvests any personally identifiable information, including account names, from the Service without our express written permission.
Reverse engineers, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
Uses the Service for any commercial purposes without our express written consent (unless explicitly permitted under a separate agreement).
Records meetings without obtaining the necessary consent from all participants as required by applicable laws. You are solely responsible for ensuring you have the legal right to record and process meeting content.
5. Intellectual Property
Our Content: The Service and its original content, features, and functionality (including but not limited to text, graphics, logos, images, software, and audio) are owned by Custos and are protected by copyright, trademark, and other intellectual property laws.
Your License to Use: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business purposes.
No Transfer of Rights: These Terms do not transfer any ownership rights in the Service or our intellectual property to you.
6. User Content
Your Content: You retain ownership of the meeting recordings, transcripts, and any other content you upload or submit to the Service ("User Content").
License to Us: By uploading or submitting User Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to access, use, reproduce, process, adapt, modify, publish, transmit, display, and distribute your User Content for the purpose of providing and improving the Service.
Your Responsibilities: You are solely responsible for your User Content and the consequences of uploading or submitting it. You represent and warrant that you have all necessary rights, licenses, and permissions to upload and use your User Content in connection with the Service and that your User Content does not violate these Terms or any applicable laws.
Data Privacy: Our use of your User Content will be governed by our Privacy Policy.
7. Payment and Subscription (If Applicable)
If certain features of the Service require payment, the following terms will apply:
Fees: You agree to pay the fees for the Service as set forth on our Website or within the App. We reserve the right to change our fees at any time upon notice to you.
Billing: You will be billed for the Service in accordance with the billing terms in effect at the time of your subscription or purchase.
Payment Methods: You agree to provide us with valid payment information and authorize us to charge you for the applicable fees.
Subscription Renewal: If you have a subscription, it will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date.
Cancellation: You can cancel your subscription at any time through your account settings or by contacting us. Cancellation will be effective at the end of the current billing cycle. We do not provide refunds for partial subscription periods.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THE SERVICE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CUSTOS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
10. Indemnification
You agree to indemnify, defend, and hold harmless Custos and its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of another party.
11. Termination
We may terminate or suspend your access to the Service at any time, with or without cause, and without prior notice or liability to you. Upon termination, your right to use the Service will immediately cease. You may also terminate your account at any time. All provisions of these Terms that by their nature should survive termination shall survive termination, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in the State of Delaware.
13. Changes to Terms
We reserve the right to modify or update these Terms at any time. We will notify you of any material changes by posting the updated Terms on our Website or within the App and updating the "Last Updated" date at the top of this page. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for any updates.
14. Contact Us
If you have any questions or concerns about these Terms or the Service, please contact us at:
Custos Tech, Inc.
support@withcustos.com